Unfortunately some items will be out of stock or be removed from the site altogether if discontinued. Please be advised that our Customer Care team cannot tell you when a product will be back in stock. Tip – We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.

We include as much information as possible about a product on the product page itself. Usually, more detailed information like product sizing and materials can be found towards the bottom of the page. If you need more detailed information, please click here to contact customer care quoting the product code, which can be found on the product page (e.g. EN03A).

This means that the product is temporarily out of stock or has been discontinued. Tip – We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

We accept the cards pictured here via Google Checkout and also Paypal which you can use without becoming a member using your credit or debit card to make a direct payment.

Currently, our products are unique and you will be unable to find them elsewhere

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We use the highly secure and internationally renowned Paypal, who processes your private details. These details are never held by us. Paypal is used by millions of customers every day all over the world and has an exemplary record for security. Alternatively, payments are processed by Google Checkout for us currently in the UK only.

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:

• Authentification – this assures your browser that your data is being sent to the correct computer server, and that the server is secure
• Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server
• Data Integrity – this checks the data being transferred to ensure it has not been altered

Our Guarantee...

In the unlikely event that your card is used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If for any reason your bank or card issuer does hold you liable BigKidsClothes.co.uk will cover you for the liability up to the full £50.00, provided the unauthorised use of your card resulted through no fault of your own from purchases made at BigKidsClothes.co.uk whilst using the secure server. In the unlikely incidence of unauthorised use of your card you must report the incident immediately to your credit card provider in order to qualify for security protection.

Ordering over the internet with BigKidsClothes.com is the safest and most secure method of paying and therefore we only accept orders placed online.

When you reach the final billing page and press 'Submit Your Order' we will immediately contact your bank/card issuer for authorisation to take payment from your account.

If the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account shortly afterwards.

If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.

If the payment is not authorised by your bank or card issuer, you will receive an e-mail within a few minutes advising you of the reason why. (Please note some issuing banks may still reserve your funds for a period of time).

UK
You may select one of the following two delivery methods at the final billing page:

Standard Delivery (3-4 working days): £4.25 by first class recorded delivery.
Next Day Delivery: £6.00. Available Monday to Thursday, except bank holidays(UK Only)

IMPORTANT INFORMATION FOR NEXT DAY DELIVERIES:


USA & CANADA
Standard Delivery only – approx. 4-8 working days*.
Cost subject to weight**


EUROPE please click here to view the full list of countries we deliver to
Standard Delivery Only - approximately 4-8 working days
Cost subject to weight*

Please note when placing an order we advise that you select a work address rather than a residential one as our couriers only deliver between 9:00am and 5:00pm.


Australia, Japan, New Zealand, China, South Korea, Taiwan, Singapore, India, Brazil & Mexico
Standard Delivery Only - approximately 8-14 working days*
Cost subject to weight**

* Please note that delays can occur in customs, and these delays are beyond our control.
** The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note most orders require a signature on receipt.

Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Unfortunately it is not possible to pick up orders from our warehouse.

We deliver to most major countries. Delivery charges will vary according to destination and weight of order.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Once your order has been confirmed, it’s not currently possible for you to change or cancel it prior to dispatch. Please refer to the 7 day Cooling-off period for more details.

We use Royal Mail Recorded Delivery, and City-Link for deliveries within the UK. We use Royal Mail and Parcelforce to Europe and Rest of World. However, we do reserve the right to substitute a carrier of similar or superior quality from time to time.

UK
You may select one of the following two delivery methods at the final billing page:

Standard Delivery (3-4 working days): £3.99 by royal Mail
Next Day Delivery: £5.15. Available Monday to Thursday, except bank holidays(UK Only) City-Link

IMPORTANT INFORMATION FOR NEXT DAY DELIVERIES:


USA & CANADA
Standard Delivery only – approx. 4-8 working days*.
Cost subject to weight**


EUROPE
Standard Delivery Only - approximately 4-8 working days
Cost subject to weight*

Please note when placing an order we advise that you select a work address rather than a residential one as our couriers only deliver between 9:00am and 5:00pm.


Australia, Japan, New Zealand, China, South Korea, Taiwan, Singapore, India, Brazil & Mexico
Standard Delivery Only - approximately 8-14 working days*
Cost subject to weight**

* Please note that delays can occur in customs, and these delays are beyond our control.
** The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note most orders require a signature on receipt.

Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

• Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.
• Maybe you have forgotten your password? If so we can send you your password to the email address you registered with. Just fill in the box by 'Forgotten Your Password?' on the login page.

If these are not successful or you have other email address or password related problems please click here to contact customer care with your query.

Unfortunately we cannot confirm when we have received your return. We do recommend though, that you send your return by a secure postage method, such as recorded delivery. This way you will be able to trace your delivery through the carrier that you used.

Please note that we usually process a refund or exchange within 3 working days of receipt of your return. At this point we will email you confirmation of a refund, or send you your replacement. Please therefore do not contact us until 3 working days have passed since we received your return.

If it has been more than 3 working days since we received your return please click here to contact customer care

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.